All references to "we", "us" or "our" refer to TiVo and/or one or more of its corporate affiliates.
TiVo is incorporated in the State of Delaware and its principal office is Two Circle Star Way, San Carlos, California 94070.
This policy may be amended from time to time without notice and it is your responsibility to read it carefully and review any changes that may have been made. Since changes will be posted on this page, we encourage you to check this page regularly.
This policy, the processing of your online account data and any other data we collect shall be governed by the laws of the State of California and shall be subject to the exclusive jurisdiction of the courts in San Mateo County, California.
In common with most other websites and on-line services, we collect certain data about your visit to the TiVo Properties. Any data we gather through your use of TiVo Property falls into three categories: (1) personal information that you supply to us, such as information you provide when you register (including your e-mail address), create an account, create a username, register your device, complete a survey, enter a contest, or purchase products or services or apply for a career; (2) information that is collected as you use TiVo Property that becomes identified with your personal information; and (3) information that does not directly identify you and is collected as you use TiVo Property, including your IP address, and information gathered with the use of a "cookie" (cookies are discussed further below), and information related to searches or recommendations on TiVo Property. Such information collected includes, without limitation, which pages and content are browsed, interactions with advertising and content, and other data related to preferences and usage. We use this information including, without limitation, to provide our services to you, create new products and services, to better target advertising and content, (on our and our business associates’ websites) to generate statistics, reports and for various analytic purposes (including combining the data we collect with data from other sources).
You may use certain TiVo Property without registering or creating an account. We may nonetheless build a history of your interactions with the TiVo Property even though we don't know who you are.
As is common across websites, to use certain features of TiVo Property we may ask you to register, create an account, provide your full name and email address and create a password. Once you have created an account, you will have the option to fill out a form (all or portions of which may be included in your profile). When you create your profile, we collect personal information about you, such as name, address, location, e-mail address, favorite actors, music, etc. which will be stored in order to provide services to you and to conduct activities including, without limitation, using it to process your registration, maintain a profile about you, process your request to receive newsletters and email announcements, or to voluntarily participate in surveys or contests and/or to communicate with you about services and products we think may be of interest to you.
You should not provide us with any ‘sensitive personal data’ through the TiVo Properties.
TiVo may allow you to set up profiles that may be viewed by other users of the TiVo Properties. To enrich your profile you may chose to include some personal information in your public profile so that other users can identify you. You should only include information in your public profile that you do not mind making publicly available without restriction.
To process your purchase orders we require your name, billing address, phone number, email address, shipping address, credit card information and credit card security codes. We use this information to process your order and, if any questions arise, to contact you about your order. We may also use it to contact you about other products and services we feel may be of interest to you. In general TiVo will try to email you first but may phone or send an electronic message to you if you have provided these details and you consent to our so doing.
Personal information is also used to provide personalised services to you, such as show tracking and recommendations.
We may provide data about our users, traffic patterns, products, services and site information to third-parties (such as vendors, advertisers and our business associates) ('Third Parties”), but, except as otherwise described in this policy, we will use reasonable efforts to provide it in a form that does not directly identify you.
Creation of Anonymous Data.
We may create Anonymous Data records from Personal Data by excluding information (such as your name) that makes the data personally identifiable to you. Once we create Anonymous Data this Anonymous Data is our property. We use this Anonymous Data in many ways including analyzing request and usage patterns, creating reports and performing analytics so that we may enhance the content of our Services, improve Site navigation and provide meaningful analysis of habits, usage, trends, and effectiveness of marketing campaigns etc. as part of our analytics and other services. Company reserves the right to use and disclose Anonymous Data to Third Party Companies in its absolute discretion.
Social Media and Profiles.
For certain TiVo Properties the information that we may ask you to provide could include name, gender, location, email address, biographical information and the movies and television shows that you like to watch. When you create your profile, you may be asked if you want your profile to be public or private. Unless you state that you want your profile to be private your profile will be available for public viewing.
Your photos, posts, friends, and other content you post to the TiVo Properties (and your Profile if you designate it as public, including your first name and last initial but excluding any other account registration information) are meant for public consumption. We may display this content on the TiVo Properties and further distribute it to a wider audience through third party sites and services.
Facebook and other Social Networking Sites.
If you are logged into Facebook or another Social Networking Site (“SNS”) that we support, and you access but are not logged into the TiVo Property, we may receive information from Facebook or the SNS to make it easier for you to create an account on the TiVo Property and to show our relevant content from your Facebook or SNS friends. This information personalizes your experience and helps you create an account (where this facility is available). You may also be able to connect your account on the TiVo Property to your accounts on Facebook or other SNSs, in which case we may collect and store information identifying your account with the third party service. We use this information to help you connect and share public content with your friends and followers.
Material You Choose to Reveal in On-line Fora, Blogs, Message Boards, Chat Rooms or Similar Locations.
You may be able to post personally information on areas of a TiVo Property that may be viewed by other users or the public, although we recommend that you do not do so. Please note that there are risks, including but not limited to the risk of physical harm, of dealing with strangers, including persons who may be acting under false pretenses. Please choose carefully the information you post on the TiVo Property and that you give to other TiVo Property users. You are discouraged from publicly posting your full name, telephone numbers, street addresses or other information that identifies you or allows strangers to find you or steal your identity. Despite this prohibition, other people’s information may be offensive, harmful or inaccurate, and in some cases will be mislabeled or deceptively labeled.
YOU ASSUME ALL RISKS ASSOCIATED WITH DEALING WITH OTHER USERS WITH WHOM YOU COME IN CONTACT THROUGH TIVO PROPERTIES. WE EXPECT THAT YOU WILL USE CAUTION AND COMMON SENSE WHEN USING TIVO PROPERTIES.
When you visit TiVo websites and other TiVo Properties, we and our advertising associates may store and access information from your device, including "cookies", clear GIFs (which are also sometimes called web bugs or web beacons) and browser details. We may collect information such as your browser type, the type of operating system you use, the domain name of your Internet service provider, IP address, pages visited on the site, services used and how you have used them. We and our advertising associates do this for a variety of purposes. In the case of our advertising associates, this may include the personalisation of advertisements based on your visits to sites in that party’s network. Please note that TiVo Properties do not currently respond to a web browser’s “do not track” instructions (e.g., a “do not track” signal). However, we may use Google analytics. Google analytics manages ‘Do Not Track’ instructions from your browser in accordance with its own privacy policies http://www.google.com/intl/en/policies/privacy/.
Email addresses are used for identification, inviting new friends to TiVo Properties, searching for and finding friends, general communication, order processing and to send notifications to you. To facilitate searching for and finding friends on the TiVo Properties, TiVo allows users to search for other members using text searches, first and last name, email address, and by using other attributes. Users can invite friends to join certain TiVo Properties by sending invitation emails via our automated invitation system. Where permitted by applicable law, TiVo stores these email addresses so that the respondents may be added to the friend list of the member sending the invitations and to establish relationships between users.
When you provide information to TiVo, that information is collected and maintained either by TiVo or by an authorized agent or contractor of TiVo such as (without limitation) web hosting companies, customer care service providers, and/or transaction processing service providers, unless specifically stated otherwise at the point of collection.
We may use your personal information and non-personal information to serve ads to you via TiVo Property as well as to provide you with promotions, products and services. We may also use third-party advertising companies and other business associates to serve ads on TiVo Property or other Sites and provide you with promotions, products and services. These third-party advertising companies and our business associates may be located throughout the world.
Many of our advertising associates are part of the Network Advertising Initiative. You may opt-out of behavioral advertising for Network Advertising Initiative member companies by following the link below and opting-out of all or some of the advertising networks:
Opting out of Flash Cookies is described above in the tracking information section.
We use commercially reasonable efforts to safeguard the confidentiality of your personal information. However, due to the design of the Internet, ever-changing technology and other factors outside of our control, we cannot guarantee that communications between you and our servers will be free from unauthorized access by third parties or that we will not be subject to security breaches. We will have no liability for disclosure of personal information due to errors in transmission or unauthorized or unlawful acts of third parties.
You are responsible for the security of your user name, ID and password for any of the TiVo Properties. Please take care when using and storing them.
Our Policy is to retain your personal data during such time as it is relevant to us. We may retain your personal data for up to 3 years from the last interaction with you. Anonymous data is not subject to this retention policy and we may keep and use it indefinitely.
Protecting the privacy of children is important to us. For that reason, none of our TiVo Properties are directed at anyone under 13 and they are not structured specifically to attract anyone under 13. We also do not collect or maintain personal information from those users who we actually know are under 13. Should we learn or be notified that we have collected information from users under the age of 13, we will immediately delete such personal information.
If you are under 18 and wish to delete information attributed to you from our TiVo Properties please contact email@example.com with details of your request.
When you register to access certain TiVo Properties, you provide us with personal information for us to contact you (including sending you marketing material). You can let us know that you do not wish to receive announcements or marketing material from us by either e-mailing us (from the account registered with us) with a written request to opt out of receiving further materials from us or opting out from the marketing material by using the ‘unsubscribe’ function in these marketing materials. . If you opt out or do not provide your personal information then some services and features (such as personal information services, recommendations and tracking of ratings and likes and dislikes) may not be available to you or may be deleted. All newsletters and email announcements from us will contain an unsubscribe link that also allows you to opt out at any time from these messages.
Where you have registered to access certain TiVo Properties, you may review and update the personal information that you have provided us by visiting the relevant set up page of the TiVo Property and updating your account profile (where this function exists) or emailing to us the request for change from the email account that is registered with us).
If TiVo sells assets (or the assets of a division or subsidiary) to another entity, including, without limitation, in the event of bankruptcy, or if TiVo (or a division or subsidiary) is acquired by, or merged with, another entity, TiVo may provide to such entity user information (both anonymized and/or aggregate and personal information) that is related to that part of the business that was sold to or merged with the other entity.
If you are a California resident and wish to request information about how to exercise your third party disclosure choices, please send a request by email to our Privacy Administrator at firstname.lastname@example.org or by postal mail to TiVo, Two Circle Star Way, San Carlos, California 94070, Attn: Your California Privacy Rights, c/o Privacy Administrator, Legal Department. All requests must be labelled "Your California Privacy Rights" in the email subject line or envelope or post card. For all requests, please clearly state that the request is related to "Your California Privacy Rights", include your name, street address, city, state, zip code and e-mail address (your street address is optional if you wish to receive a response to your request via email) and indicate your preference on how our response to your request should be sent (email or postal mail). We are unable to accept requests via the telephone or by facsimile. We are not responsible for notices that are not labelled or sent properly, or do not have complete information.
If you have any concern about privacy at TiVo, please send us a thorough description of your concern to email@example.com or the address above, and we will try to resolve it.